Shipping Policy

All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

During holidays, expect processing times to be longer due to increased demand and holiday rush.

Digital Music

 To access your digital music purchase, you will see a download link on the "Thank Page" after making the purchase. An email and SMS notification will be sent to you as well. If you have trouble accessing the music, please reach out to us at support@justinvibes.com and we’ll make sure you can access your music ASAP.

Unfortunately, due to copyright restrictions, digital downloads are not available outside of the US unless otherwise specified on the store.

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
T-shirts	7 to 10 business days	$4.75
Sweatshirts	7 to 10 business days	$8.49
Hoodies	7 to 10 business days	$8.49

Local delivery & In-store pickup 

Currently, we do not offer local delivery and/or In-store pickup.

International Shipping

 Currently, we do not sell nor ship internationally. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If your tracking number states that your order has been delivered but you haven't received it, please contact us at support@justinvibes.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do offer shipping to P.O. Boxes. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@justinvibes.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@justinvibes.com.